The Daily Mail recently reported that a young woman
who had her phone stolen while on holiday was shocked to find that in only the
few hours before noticing that her phone was gone, the thieves had run up a
phone bill for over £21,000!
Georgia Harris' phone
was stolen in Barcelona and while she was in the air on her way back to Britain
the thieves racked up a £21,000 bill, making premium rate international calls.
As soon as she realised
her phone had been stolen, she immediately called police and her phone company
to report the theft and visited a store a few hours later to pick up a
replacement.
She discovered the
thief’s abuse of her account when Vodafone staff informed her that it had been
suspended for ‘suspicious activity’.
They revealed her
service had been stopped when the bill totalled £21,183.82.
Records show the thief
had used the phone for several conference calls to premium rate international
numbers from 7.52am on the day it was lost.
‘I didn't think it was possible to run
up such a huge bill. It is the size of a house deposit.’ Miss Harris told the
Daily Mail.
Miss Harris was shocked
when Vodafone customer services insisted that she was responsible for the bill,
saying the company should have suspended the account earlier.
Vodafone initially
offered to reduce Miss Harris' bill by £1,500 as a ‘goodwill gesture’ - leaving
her to pay more than £19,500, but after investigation a the company said that
all fees to her account will be waived.
A spokesman told the
Daily Mail: ‘This is a very unusual case. Normally, the customer is liable for
any charges up to the point they report their phone lost or stolen.
‘However, this phone
seems to have been used as part of a deliberate and organised crime which we
will be investigating.
‘In this case, we will
waive all of the charges raised by this fraud.
‘It's worth remembering
how important it is to keep your phone safe, and get in touch with us as soon
as you suspect it's missing.’
As mobile phone thefts
become more common and thieves become sophisticated and organised, you may be
wandering what you can do to protect your phone (and your bank account!)
This Mi-Zone 2-way
proximity alarm works with your handset or tablet and can be
attached to anything you consider valuable or worth protecting. You can choose
from 3 security settings: Low, medium and high, depending on the range of the
security zone you wish to create and as soon as your belongings move outside of
the selected zone, a flashing alert and audio alarm will be activated on your screen.
Just keep your Mi-Zone tag by your side or in your pocket, and it will alert
you when your handset or tablet is moved away from you. You can also use
it to locate missing handset/tablet by pressing the button on the tag for 10
seconds and, as long as it is in range, the alert will activate on your phone
or tablet allowing you to pinpoint its exact location.
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